Archives: Reviews

“We recently noticed a small trickle of water coming from our hot water heater and being relatively new to Pensacola, we asked our next door neighbor if they could recommend a quality, honest, and prompt plumbing service. Without hesitation he said to try Hers and His plumbling as theyve done many jobs for them over the past 20 plus years. We called and got an appointment the very next day! Terry was punctual, he quickly diagnosed the issue and promptly went to secure the new hot water heater and required code attachments. The price was fair, the service was impeccable. He was clean and has a great demeanor! He took the time to look at other minor issues we had around the house and offered low and no cost remedies. The heater developed a small problem and he promptly came back and rectified the situation. ( it was an internal issue caused by the manufacturer)
I would recommend Terry and Hers and His plumbing services to anyone. Word of mouth advertising is priceless and it’s the very least I could to to pay it forward! Terry and Hers and His plumbing has a customer for life and a champion for the company! 10 out of 10 friendly knowledgeable local service!!”

– Steven S.

“Hers & His Plumbing is an outstanding company. I give you Ten Stars out of Five! THANK YOU! My home warranty company, Old Republic Home Protection, contacted your company. Casey Valentine arrived around 9:30 am and used the auger to fix the clog…within seconds. I had tried a DIY FIX using vinegar, baking soda & hot water and let it sat overnight but that didn’t help. Casey was very professional and friendly and knowledgeable. Hers & His has been dispatched to my home in the past for a couple of other repairs. Michael was her in Dec 2022. I live in Niceville, Florida (the Panhandle near Destin, FL). Brianna in your office is delightful and very knowledgeable and helpful. Have a wonderful fall and holiday season! You are the best!”

– Paula P.

“Joshua & Laquann we’re fantastic. They came in, diagnosed unknown to us the age of our a/c unit. We learned our unit was 15+ years old and would need a replacement & offered financing & maintenance for our current unit. Thank you for all of your help and hard work.”

– April S.

“My mom was waiting for sometime to get her water leak situation fix. It took more than 24 hours to finally get someone out to help her with that fix. But I must give thanks to Felix and Dominique for making the visit such a pleasurable experience! With their professionalism and understanding they made up for the delay in service. Kindness is the key! Thanks, Elizabeth”

– Elizabeth B.

“We contacted Hers & His Plumbing (in Columbus, GA) initially for toilet issues. After several clogging/flushing issues, our technician discovered we had tree roots growing in our sewer line causing our issues!
Jerry and Jawaz were wonderful to work with. Very professional, friendly, and efficient. They replaced our sewer line and all issues are resolved. I would 100% call Hers & His Plumbing again and recommend them to anyone with plumbing issues.”

– James R.

“Your service plumber, Edward Gomez, arrived promptly, and has a friendly demeaner and clearly communicates. He was quick to recognize the problem and envision the effort required to correct it. He quickly assembled the tools and materials he needed and explained the repair. He went right to work and corrected the situation and verified for us that the problem we had was solved. If, in the future, we need a plumbing solution we will call Hers & His and ask for Edward Gomez to come fix it!”

– Paul N.

“I purchased a new water heater for installation through Hers & His Plumbing and heating in December of 22. By August of 23 the hot water was out. The wire from the hot water heater and the connection led from the house were burned and had tripped the breaker switch off. I had multiple people give opinion on what caused the this to happen, “power surge, faulty wiring, bad water heater” we never arrived at clear cause of the problem.

The most important thing for me is that the Service Manager, Jason of Hers & His Plumbing did exactly what he promised and got the water heater replaced ASAP. The service Tech Ron was at my home the next day after I had the relay switch installed and did a efficient, professional job. I would recommend Hers & His to anyone that needs plumbing, heating, and air conditioning services. We/I generally write reviews when we get bad service, so I feel it’s important to write a review when I get GREAT!! service.”

– Jerry L.

“Your crew especially Ariel Serrano (who was with the project from start to finish) did a great job replacing my water main that had been leaking. They also showed up when they said they would and even though a multiday job never left me without water. They explained what they were going to do beforehand, so I felt very comfortable throughout the project.
Thank you”

– Michael G.

“Technician Felix Spataro did an excellent job repairing my hot water heater, which was covered under a homeowner warranty.

Contacting the plumber via the warranty company was relatively easy and scheduling was good.

I now have hot water again!”

– Mike E.

“We were eating lunch at a Burger King, see your business truck park, tech talks to homeless man. He orders lunch, put his food at booth beyond us. Brings food/drink to homeless man. We praised him. Asked for several business cards. When we finished lunch I refill drinks, my husband sits in wheelchair, Cody opens door for us. He is an asset to your company. Thank you for your kindness, Cody. Chris & Art”

– Chris B.

“Our Plumbing Technician Tom for Hers & His Plumbing was very professional, knowledgeable, very experienced, and courteous. He removed the broken water heater and replaced it with a new one and the area was clean as could be when he finished. He did a fantastic job. I would recommend this company to all my friends and family. This is the second time we have had Hers & His Plumbing do repair work for us. Just a great overall company to work with from the Staff Members to the Technicians. Thank you to everyone, especially Tom. Respectfully, John Stevenson (retired Military Combat Vet 25 yrs., and retired Fed Gov’t Agent 33 yrs)”

– John S.

“I called into Hers and His Plumbing and spoke to Jasmine D. who was wonderful. She answered all of my questions and helped me a great deal. Thank you.”

– Mary B.

My guest room toilet was leaking and creating a wet spot in the garage ceiling below. Hers & His was able to get a technician to my house next day to take care of the cracked pipe. Their technician was courteous, professional, and worked efficiently to get in and out. I appreciate them explaining the process and giving me peace of mind that I’m getting the best work possible.

– Lindsay C.

“The technicians were very personable while being professional. They explained what was being done and were clearly very knowledgeable, immediately instilling confidence in me. They worked very efficiently. I also liked this company’s procedures, which included e-mails and telephone calls on arrival and en route, and including names and pictures of the techs who were coming.

I definitely recommend this company!”

– Kelly S.

“This company is all about great customer service and doing everything to make the customer happy. Our air conditioner was not working properly and they got the job completed in two days. And they did it at a great price too. They knew our budget and did everything and more to help us out. Their friendly office staff deserve praise as well as the technicians that come out for the repairs.”

– Adam B.

“My existing unit was old and loud. They provided good service and they have great reviews. Summer is getting hot and I needed an efficient way to cool.”

– Jason B.
Response from Hers & His Plumbing

We were happy to help!