Archives: Reviews
“You made 3 appointments with me to service the toilet. Your company blew off all 3 appointments and just told me to find someone else.
Your company didn't think my issue was worth your time. Never again will I recommend this company to anyone”
“0 stars if there was an option. Honestly, the worst experience with this company… did not show up as scheduled then when they did they didn’t bother to ring the doorbell after I had taken off all day from work and was sitting at the house.
They claimed they showed up and had pictures of my front door but why didn’t they ring the doorbell!!!
I rescheduled and they never showed up again!! Claimed I had an appointment for two days later… after I took off from work again!
When I called, customer relations told me I was a liar and they had pictures to prove I was lying. Who treats a customer like that?”
“I want everyone to know how wonderful the Charlotte branch is. After almost waiting 1 month to get a water line repaired in my yard these guys came out once and fixed it within an hour. Tina and Brad are heaven sent. If I ever need a plumber they are the ones to call. Words just can't explain how I feel after working with them. Yall are the best.”
“Tried to upsell us stating we have subfloor water damage and needed to replace the floor. Had a third party come to confirm this was not the case the wax ring on the toilet just needed to be repaired. Toilet leaked and still leaks after they left. Have tried to get the repair report from them for over 30 days. You will be on hold for hours and still never get anything. STAY AWAY!”
“Our technician Jonathan was amazing. He really cares about his work. He is very friendly and I will ask him in the future”
“Jonathan was an excellent plumber. He was knowledgeable, cheerful, pleasant, went right to work……, explained everything he would do and did do to me….completed the job to my satisfaction.
The thing I loved most about Jonathan was his personality . In a world of rude grumps, he was a bright light.
Thank you for sending him.”
“Felix Spataro was absolute the best! Professional, one time, suggest options to save money, down to earth and caring. Even offered a warrant. Highly recommended. I would not use anyone else.”
“This review is going to seem a bit bipolar as I was very happy with the technician, Jonathan, but, after having no hot water for three days, was very disappointed with the actual service. The appointment said 10 a.m. – 11:30 a.m. on the website, was advised to be between 10 a.m. – 2 p.m. on the phone but resulted in an actual arrival time of 6 p.m. The technician, again very polite and courteous, seemed a little bit out of his depth and needed to refer to another technician. He did flush the heater and remove a lot of sediment but that did not resolve the issue.
The result of the service was that the issue is still not resolved and Jonathan will be calling State Water Heaters this morning to consult with them. If he had been here, on-site during the working day he could have contacted State during normal working hours and a) arrived at a repair solution or potentially b) got repair parts on their way which will now necessitate even more delays in resolving the issue, whatever it is.”
“Technician Johnathan was very polite and courteous and did an excellent repair job in very little time. Thank you Johnathan…”
“Technician Johnathan was very polite and courteous and did an excellent repair job in very little time. Thank you Johnathan…”
“The technician was great. Very friendly and completed the job quickly. I would recommend this company for any plumbing work.”
“Tanner was awesome. Very professional and polite young man. I appreciate the honesty and hard work, something not always easy to find any more.”
“The dispatcher that was sent to me was very polite, knowledgeable and fix the problem with ease. I would highly recommend this company to others!!!!!!! Very satisfied with my service.”
“Dakota took the time to explain what was causing the leak. He was fast with the diagnosis and the fix. This problem was not solved by a competitor. I am extremely satisfied with the job.”
“Just in case you have a need, I work with many local facilities to provide professional cleaning services like clockwork.
I was curious if you are taken care of – or if you’d be open to a refreshed cleaning quote?
Thank you for your time,
Diana Blake
Director of Sales
Superior Sanitize Guild
diana@superiorsanitizeguild.com
Respond with stop to optout.”
“Mr. D.J. Denny is truly a professional at his craft. He come to my residence on time. Diagnose my plumbing problem within seconds. He returned a few days later with the exact parts needed to finish the job. Mostly importantly he was courteous, knowledge and professional with his work. This is missing from contractors these days. I highly recommend his services to anyone looking for a truly professional 👌 👏 👍”
“Mr. D.J. Denny is truly a professional at his craft. He come to my residence on time. Diagnose my plumbing problem within seconds. He returned a few days later with the exact parts needed to finish the job. Mostly importantly he was courteous, knowledge and professional with his work. This is missing from contractors these days. I highly recommend his services to anyone looking for a truly professional 👌 👏 👍”
“This is the rating for my previous review, I would have giving ylthem no stars but the option was not available.”
“They were sent out by my warranty company to fix a pipe leak. The first person who came out spent more time being gone than on the site. We were told the leak was fixed. Then noticed an issue with my sprinkler system so I called them back to send another tech to look at it. We found out that the leak was not fixed. Since it was so close to my sprinkler valve we thought that the first tech cut a wire. They sent a sprinkler guy out and found out that it was not due to there tech but something I did by cutting an old line in the back yard. I paid my share of sending the sprinkler guy out. I called back Hers and His to have someone to come and fix the leak issue and I was asked by the manager to pay what they paid to the sprinkler guy before they come out. When I said that If we did not have the sprinkler issue we would not have found out that his tech did not fix the original issue or when he was fixing it he created another leak and they need to fix it. I called my warranty company to have someone else to fix the leak and they won't as the new broken pipe that the Hers and His first tech created is now part of my sprinkler system. Also found out that the first tech fixed the first leak with a 3/4 " pipes instead the 1" pipe with so many connectors to go from the original size to the one he installed. The other company said that is the worst job they seen ever. Also found out that they told the warranty company that the pipe they alleged they fixed supplies the house and the sprinkler system so they can get paid knowing that the warranty policy does not cover sprinkler system leaks. Also had to pay $500 excavation fee just for a 4×4 foot hole. The leak still not fixed. I would never deal with this company again and maybe no one else should.”
“This is a great Company, and I received quality service and will use them again for other services.”
“Danny was very personable and explained what was being done. I felt confident that the issue was handled correctly. The company was very quick to schedule me, their customer service is top notch. Thank you for everything!”
“I called and they were here within the hour. Wonderful service. Thank You!!”
“I had an emergency, a broken pipe under my manufactured home. The service man John was here within an hour. He was wonderful. Thank you very much.”
“The guys that came out were very professional. They did an amazing job in locating the line and replacing it. We couldn't be happier with the service.”
“The technicians Jonathan Kao and partner were amazing. They took their time to explain everything that needed to be done. They were very professional. They found the problem right away and relaxed the outside underground pipe, I was so happy and very satisfied with their work. I highly recommend them.”
“I recently had the pleasure of working with His and hers plumbing. I had a large job done involving replacing several pipes. They were prompt and professional and worked well with the city in getting the job done. They also kept me informed every step of the way.”
“Tom Koponosh
Fabulous service and very professional and courteous, work was done clean, thorough.
I will definitely recommend your company to my neighbors”
“Love you guys! Will always use you. Howard was exceptional and quick!
This was our third time using this company and we are very satisfied. They are also quick to get a plumber out.”
“Jonathan and his partner Ron did a great job, they knew what to do and did it in no time. Hopefully if I need help again I can have them do the job. Thank you”
“Mr. Gerald Decker was very nice and did a marvelous job and I'm very pleased with the there work ethic and great customer skills he definitely deserve a raise😉😎”
“Josh Williams was very professional and persistent in finding the solution to my plumbing issue.”
“Josh Williams was very professional and persistent in finding the solution to my plumbing issue.”
“1. called Friday was told could come Saturday, Plumber calls Saturday to say he can't be here till Monday as he didn't have the part.
2. Was told he would be here first thing Monday morning around 0900. Have called twice and no plumber yet. First time said he was 20 minutes out that was over 60 minutes ago.
3. Called 2nd time, very pleasant hold voice. Still no plumber. It is now over 2 hours from the time he said he would be here and over 1 hour from when your company said he would be here.
4. Don't think I will call this company again, use local folks.”
“Both Ed and Will were fantastic at troubleshooting, identifying the issue and addressing with a professional repair. They exhibited excellent people skills as well as their plumbing expertise. Thank you for the quick and seamless service…I highly recommend both your company and team to whomever has a plumbing need! ~”
“Worst experience ever in my 50 years of hiring a plumber. Had a hot water tank replaced. Terry quoted me $2100. I had another quote for $1600. When I asked why so much, Terry told me they replace all the plumbing so that I won't have any problems in the future. That is what I wanted so I hired them, but they did not replace all the plumbing, only the supply line. They left me with a bad pressure regulator (PR). When they came out to replace the bad PR, they charged me another $476 to replace a $50 part that was supposed to be replaced with the tank installation. When I asked Terry about that, he said that is a separate job and not part of replacing a hot water tank. PRs have the same life expectancy (8-12 years) as a hot water tank and should have been replaced with the hot water tank as a part of "all" plumbing and to do the complete job. The PR was included when I had the previous tank replace 12 years ago another company. BEWARE, THEY ARE OVERPRICED AND DON'T DO WHAT THEY PROMISE. IF YOU USE THEM, GET IN WRITING WHAT THEY ARE GOING TO DO BEFORE THEY START.”
“William (Stuart) Taylor was a great technician and very professional.”
“He showed up on time. Checked the disposal out quickly. Then left to replace it with a new one.( I saw the box)
He cleaned up my kitchen and was sweet as any southern gentleman could be.
I’m definitely keeping his card.
His wife was also very kind and helpful.”
“He showed up on time. Checked the disposal out quickly. The left to replace it with a new one.( I saw the box)
He cleaned up my kitchen and was sweet as any southern gentleman could be.
I’m definitely keeping his card.
His wife was also very kind and helpful.”
“We had to have our air conditioner replaced and called Hers & His. They arrived quickly and did a fantastic job of replacing our A/C. Laquan and Juan were polite, professional and efficient. They were careful to keep our floors clean while working. We highly recommend this company.”
“Gary H
Miguel was very knowledgeable and efficient doing my repair. I couldn’t be more satisfied with his work. Miguel was very friendly and a great person to deal with.
Thank You Miguel!…..”
“Brannon was amazing! He immediately reassured me and was very helpful and kept me calm during a crisis. Was very trustworthy.”
“My husband and I had an issue with our sink backing up and Gerald came out to help us fix it. Gerald went above and beyond to make sure our issue was resolved and also to make sure we knew ways to avoid any further issues in the future. He was punctual, courteous, and understanding. Highly recommend this company to anyone needing assistance with fixing any plumbing issues you may be having! Thanks again HIS and Hers and HUGE thank you to Gerald!”
“Really can’t say enough about them. What a great team. Cody, Felix, and Nate were all great! We had to re-pipe the entire house.; Professional and. kind, they answered our questions explained the processes thoroughly. They answered all types of questions 😳 Lucky for us, they had a great sense of humor, What could have been a disastrous problem, was made a much more pleasant one. Thanks guys!”
“Really can’t say enough about them. What a great team. Cody, Felix, and Nate were all great! We had to re-pipe the entire house.; Professional and. kind, they answered our questions explained the processes thoroughly. They answered all types of questions 😳 Lucky for us, they had a great sense of humor, What could have been a disastrous problem, was made a much more pleasant one. Thanks guys!”
“DJ did an an excellent job at diagnosing and repairing my toilet issue.”
“Casey replaced our water heater and also installed an outdoor shower. He did a wonderful job and I would highly recommend him!!”
“Casey replaced our water heater and also installed an outdoor shower. He did a wonderful job and I would highly recommend him!!”
“the technician was courteous and respectful. My lawn looks like a feral hog had a field day on it, when the line was supposed to be dug with a machine. Debris ie pipe cuts, brackets and clamps left scattered about (clean up ? ) Hose bib on other side of house was supposed to have been replaced after quote given. Never completed, and still leaking. Waiting for a receipt which I had paid bill in full after 1 week. Very dissatisfied”
“My technician was Casey Valentine. He was professional and courteous. Install went smoothly and when they had to order parts he was able to get them and called saying he could come back the same day if i wanted to fix my issue. Its currently working with no leaks. Appreciate it”
“**UPDATE**
Satisfied Customer Now!
After having a conversation with a manager (Logan), he was able to clear up all misunderstandings and apologized for my unpleasant experience. He was extremely professional and it was a pleasure to speak with him. He was able to make things right with me and my family! I will most certainly do business with this company in the future if needed. I feel confident that we will be taken care of and that the work will be done right!
THANK YOU LOGAN!
Need more like you Brother!”
“**UPDATE**
Satisfied Customer Now!
After having a conversation with a manager (Logan), he was able to clear up all misunderstandings and apologized for my unpleasant experience. He was extremely professional and it was a pleasure to speak with him. He was able to make things right with me and my family! I will most certainly do business with this company in the future if needed. I feel confident that we will be taken care of and that the work will be done right!
THANK YOU LOGAN!
Need more like you Brother!”
“**UPDATE**
Satisfied Customer Now!
After having a conversation with a manager (Logan), he was able to clear up all misunderstandings and apologized for my unpleasant experience. He was extremely professional and it was a pleasure to speak with him. He was able to make things right with me and my family! I will most certainly do business with this company in the future if needed. I feel confident that we will be taken care of and that the work will be done right!
THANK YOU LOGAN!
Need more like you Brother!”
“Jimmie harris was our repair man.
He was very polite and after looking over everything. It Looks like he did a great job. Water is up and running.
He even noticed we had a leak in a shut off valve and repaired it while he was working on the water heater.”
“Tom and Felix were terrific. They were prompt, efficient and professional. My house had to be replumbed and they did the work with a minimum amount of inconvenience to me. Jonathon joined them on the last day and he was most efficient. Felix was especially helpful in replacing some plumbing fixtures and helping with water pressure problems. Please feel free to use me as a reference any time.”
“This company was dispatched to our home form American Home Shield to replace a hot water heater. It took us over 3 weeks of asking to get an invoice of the work that was performed. Once we FINALLY received it, we noticed a charge of $250 for an expansion tank that was the exact same expansion tank that was on my old previous unit. I've reached out to them for an explanation of the charges several times and they kept telling me that they had to send an email to the technician for clarification and that it could take up to 24-48hrs for a response. After that time had passed and no follow-up, I again reached out and they told me the same thing. I reminded them that they told me that the first three times to still no avail. After about the 5th time, they told me that the technician was "out of the country"! Are you SERIOUS?? After reaching back out to them after 10 days of that excuse, they informed me that the technician is no longer with the company! This SCREAMS scam work. They charged us for things and work that wasn't completed and is now giving us the run around and excuses in hopes that we'll let it go. I've been told several times by a representative at Hers and His Plumbing that a manager would contact me for an explanation…it's been a month now without ANY follow-up from them. Please stay far away from this company. I'd rather pay more for better and honest service. BEWARE — YOU'VE BEEN WARNED!!!”
“Great company !!!!! I would use this company again and also for a referral and Ed was so Awesome !!!”
“Laquan Hodge,
presented to our medical practice to evaluate our 4 air conditioning units that required service. He was very professional, very considerate, very detail, very pleasant to communicate with. He would return on the several occasions where we had had some Unexpected occurrences with the AC units, he was diligent in researching the cause of the problem and making sure we were thoroughly satisfied. He is an outstanding representative of your company. I will definitely strongly recommend your company to others in need of a/c work.
Dr.Nwaogwugwu”
“I thoroughly enjoyed my experience with Hers and His Plumbing. After visits to my home from 3 previous plumbers who took my money and did nothing, it was nice to have an excellent experience. Howard Lawes was knowledgeable and knew exactly how to fix the problem. Howard went the extra mile and now my problem is resolved. The company was very professional. The communication and scheduling was top notch. I will definitely use them again for my plumbing needs.”
“Joshua Latchman is cordial and conduct excellent customer service he need to have a pay raise and a bonus by the end of December 2024.
Thank You”
“Great service and quality of Steven's repair. Very satisfied. Very knowledgeable..very professional.”
“Steven did a very good job and was very help with everything I will recommend him to other people.”
“Joshua Latchman and his team was 5 star very professional
Knowledgeable I really appreciate them doing a
great job !”
“Casey was a great service technician!! He came recommended to me by a friend who had service work done by him. He explained to me what the problem was with the water heater and what options I had to fix it. Ultimately, we decided to get a new water heater. He was able to install a new one quickly. He was very friendly, polite and knowledgeable. We would definitely recommend him to anyone needing assistance with a water heater or other related plumbing issues. Thank you, Casey!!”
“This was an AC company i had never heard of before, and the young man who came out was very helpful. He was very polite and allowed me to tell him what was going on. He had excellent listening skills, which I feel is very important. I was hesitant at first because I have had this issue before, and everyone was always trying to sell me something and now it seems they never fixed the issue. He explained to me what the findings were and what it would fix it. He told me it needed some good TLC, and after showing me the pictures of his findings, I understood and agreed to it. He fix the issue, stayed with me for a bit, and talked to me about his job and why he got into it. Before he left, he wanted to make sure that the AC was doing its Job. I praise him and his work. Was honest and clear. He asked me to do a review if I felt like he had done a 5-star service, I said I would give you 10. He left his card and asked me if I needed anything to give the company a call. Thank you.”
“The technician with Hers and His was so helpful. I didn’t know what a tankless water heater even was or that I needed one in my life. The tech explained the difference between regular water heater and a tank less one and it was a no brainer. I couldn’t be happier. I’ve already had my mother and sister reach out to get their installed too.”
“Hers and His did an excellent job diagnosing a water heater problem I have been having for days. The technician came out and was on time and efficient in troubleshooting the issue and providing me with a solution! Will always recommend the team there.”
“Steven and Jonathan were quick and helpful with getting my water on , would recommend again”
“He showed up I told him what to look at drain in kitchen shower head Spicket outside hot water tank and I said the AC unit he told me they don’t do that the AC units…
He went to his van came back and said he couldn’t fix any of them. Didn’t even try.But since they showed up they still got there money. I would not recommend them to my worst enemy. Very angry 😡 I didn’t even want to give them a star 😡”
“This company it so useless, unfortunately I have an America Water resources warranty and this is the company they always provide me for everything and they never do anything like they give you a information and than change the information and they say they never say that, they never on time never fixed anything I have call them for plumbing for air conditioner and At the end always need to find another company unfortunately this is the only company that my warranty provide, and they are so unprofessional because they do not go to searching and they don’t care .”
“The message you included was: The technician listened to issue that i had completed his investigation of the issue. The technician found the cause of the problem resolved it and explained how it possibly happened and the preventive steps of reoccurrence.”
“Wow Her's and His has never disappointed from the dispatcher towards the plumbers that come out it's always honest, not giving grossly over inflated estimates for their customers unlike some other well known plumbing companies. It's also professional and courtesy service from their team. Joel was the plumber who came out, great guy, honest, straight shooter and very personable. It was great seeing a professional with several years of knowledge and experience explaining to me the how's and why's about several concerns I had. If you can request Joel you won't be disappointed in him or in Her's and His.”
“Laquann (Quann) was extremely helpful informative pleasant and professional—explained everything thoroughly and was prompt and efficient in providing services and pricing.”
“Logan Morris did an excellent job and was very pleasant to work with.”
“Had my failing water heater replaced by Brian with hers and his plumbing. Service was excellent! He was knowledgeable and communicated well. Talked me through the entire process and was very thorough. Will definitely be recommending hers had his in the future. Couldn't be more pleased with the service I had!”
“The technician, Casey Valentine was on time, professional, prepared for the issue., and did a great job. I would recommend this business to everyone.”
“By far the best services I have ever received. Thank you Damian for your professional approach with fixing my drain. As well as having the patience to answer every question I asked while working. I look forward to using this services again.”
“Highly recommend! Hers & His Service had completed a service at my residence. Damien was very professional, efficient and completed the work flawlessly.”
“Steve was awesome! We discovered a leak happening right before we were headed out of state. He wad able to come next day and fix the leak, gave us great advice on how to proceed and how to maintain and keep check of our water heater. We were able to travel with peace of mind without having to worry we would come home to a flooded garage. Very professional, friendly, and fast!”
“Had a wonderful experience with the service of this company. The technician Dakota, was sincere and generally concerned about my needs for expedited service. He was very friendly and knowledgeable! Great experience. Would highly recommend this company, especially Dakota!!! Happy customer”
“Had a wonderful experience with the service of this company. The technician Dakota, was sincere and generally concerned about my needs for expedited service. He was very friendly and knowledgeable! Great experience. Would highly recommend this company, especially Dakota!!! Happy customer”
“Damian you're the best !!! Thanks again for clearing my drain and teaching me how not to destroy my garbage disposal.”
“Damian came out to take a look at my water heater. He was very knowledgeable and took the time to explain everything. If you live in Georgia make sure you request Damian.”
“Damian came out and repaired our water line after it was leaking. He did a great job and fast as well. Thank you”
“Great service and was very knowledgeable of what was going on and needing to be done very upfront awesome customer care!!!”
“Great service and was very knowledgeable of what was going on and needing to be done very upfront awesome customer care!!!”
“Great service and was very knowledgeable of what was going on and needing to be done very upfront awesome customer care!!!”
“Damien is great. Vet professional and courteous. I highly recommend him.”
“Damien is great. Vet professional and courteous. I highly recommend him.”
“Blake at Hers and His was a breath of fresh air… honest, straightforward and professional.".”
“I had a major leak in my home which caused my water bill to be astronomical. I called Hers & His to come out to see if they could locate and possibly repair the leak. Technician, Brian LaRotonda came to my home on the same day as my call. He was very professional and thorough and talked me through everything he was doing, step by step. He was able to troubleshoot and locate the leak and repair it, same day! My husband and I will definitely be using Hers & His for our plumbing needs going forward thanks to Brian LaRotonda!!!”
“Do yourself a huge favor,, and call hers and his plumbing ! We have lived in this house for 30 years and have had many many repair people….Casey was Absolutely….. THE BEST !! Friendly, Extremely Knowledgeable,,, Fast, knows his Plumbing Stuff !very Satisfied… Make that,, Extremely Satisfied Customer 👍Will Definitely be calling Her's and His again …”
“Excellent service and transparent pricing. Honest and trustworthy technician (Blake)… much appreciated since I used another plumbing company for work in my kitchen last year that I found out later took me for a ride. Responsive, straightforward and reliable!”
“Hers & His Plumbing was great to work with on my recent water heater replacement. They were pleasant, professional, helpful and handled working with my home warranty company. Our technician was Jake and he was great. He diagnosed our leak very quickly, explained to me my replacement options & corresponding time lines and kept me informed of each step. Jake and Zack did the install and did a professional and terrific job.”
“Charlie came within the time window given.
He was pleasant and didn’t stop until he found the leak and repaired it.
I’m extremely grateful .
Thank you Charlie and Hers and His Plumbing 👍💯”
“very disappointed—–didn't even clean out the leaves which means he didn't take the top off the unit which means
the unit wasn't serviced.”
“Within hours from my call for help, I had two men from Hers and His plumbing come to my house and quickly found the source of the problem.
The workers were courteous a very neat doing what they had to resolve my problem.
Thank you
George Bosch”
“Within hours from my call for help, I had two men from Hers and His plumbing come to my house and quickly found the source of the problem.
The workers were courteous a very neat doing what they had to resolve my problem.
Thank you
George Bosch”
“3 times this company cancelled an appt with me at the last moment because of BS excuses. TERRIBLE!”
“Caleb came out and did an amazing job explaining everything to me about our water heater that wasn't working. He went through several options for the repair and we ended up going with a tankless water heater and couldn't be happier!”
“Troy Placek was awesome. He showed up on time and was really personal and professional. It’s nice to do business with people who are professional and knowledgeable about their career. Troy is a great asset to his company and we appreciate Hers & His Plumbing in sending out a great plumber from your company. Thank you Norman James McBride and his wife Wendy Wagner. Cheers Troy….”
“Carlos Reviea was awesome. He is very knowledgeable, professional, polite, Has great communication skills, and is on time! I would definitely recommend this company and hopefully I don’t need them again, but I will request Carlos as my service technician”
“This was absolutely the best plumbing service call I’ve experienced. Nathan and Felix , my installers walked me through several phone calls, texts, and photos to let me know exactly what to expect. They went above and beyond to answer my questions and concerns. They even provided the brand new Insinkerator for my kitchen farmhouse sink. It included any additional pieces needed to bring my sink up to new working condition. They were skilled, knowledgeable, extremely clean and careful… and so very polite. I will definitely have them back and highly recommend them.”
“Damian was very knowledgeable and quick. Extremely polite and patient! He took the time to explain the issue, the solution, and what to look for in the future with other plumbing in my home. Excellent customer service! I recommend him for all plumbing work!”
“I was desperate and needed help immediately! Then, Nathan Karinen from hers and his plumbing showed up 7pm.
He was kind and patient and listened to me about this terrible experience I’ve had with sewage backup. He did not make me feel stupid, like many professionals often do. He was expedient and precise and located the problem immediately, making the experience as pleasurable as possible.
I would recommend this company to any and everyone of my closest friends and family, cause everyone deserves a little Nathan when faced with plumbing issues. THANK YOU HERS AND HIS PLUMMING!”
“Cody’s plumbing services left me feeling extremely satisfied. He displayed genuine concern and care, going above and beyond to assist me instead of solely focusing on financial gain. Additionally, his calm and friendly demeanor was an added bonus.”
“Tom Koponosh came to repair a pipe in our shower. He was knowledgeable,professional and friendly. The company was able to provide service the same day we called. Very happy with the work”
“Kyle was the technician who repaired our water heater on 3/1/24. He was very friendly from the first time we first met him. He assessed the issue with the water heater and determined that the cause were the two heating elements. He took out the old ones out and showed them to me what it looked like. He then installed the new heating elements. Kyle is is very knowledgeable about the work he does and therefore I highly recommend Hers & His Plumbing.”
“James was Very professional, he came and got the job done in no time and we thought it was going to take alot longer!! Great job!! & Awesome Service!!”.”
“Our technician Carlos, number 39 was absolutely amazing. We really appreciate the follow through with the water heater coding issue. he took the time to make sure the unit was functioning properly.”
“Cody was extremely thorough. Efficient great communicator came up with clear solutions and options. Would highly recommend him and the company. He's a great attribute to this company. And is very efficient at troubleshooting. Highly recommended”
“Casey was very professional and efficient. We are very satisfied with their great service.”
“Excellent service! I will only use Hers & His Plumbing for all my plumbing needs at my home and rental property- specifically Casey Valentine. I’ll refer him to all my friends and family for sure.”
“Excellent customer service and great care.”
“On February 23, 2023, Hers and His was randomly assigned to repair a busted pipe that had suffered from frozen water inside it. This repair was made through a third party home warranty program, whereby the guarantee for the work extends only 30 days from the date of the repair. On February 13, 2024, I notified His and Hers about this issue and was told that the home warranty program’s guarantee policy (30-day guarantee) applied to the 2023 repair.
The actual language from the home warrant contract reads as follows (Paragraph E of Section 9): “Repairs and replacements performed on a Covered Item have a thirty (30) day workmanship guarantee, in addition to any applicable manufacturer’s warranty that may be included with replacement parts or equipment. If a particular repair or under your Service Request fails within thirty (30) days after completion, we will send a Service Contractor to correct the Covered Breakdown and you will not be charged an additional Service Fee. We will determine, in our sole discretion, whether to use the same Service Contractor who performed the original repair or replacement.”
Given this language (“in addition to any applicable manufacturer’s warranty”) it is difficult to understand why Hers and His warranty policy on labor or the manufacturer’s warranty on the device that was installed on the pipe to fix the leak would not only apply to this situation. My assertion is that there cannot be two different standards for when a warranty on a part (and associated labor) is a reasonable position for Hers and His to have for this situation. Additionally, but for the failed device (90 degree pipe elbow), there would not be additional water and repair damage stemming from the failed device installed only one year ago. We were not provided with any info that spoke to this policy, back in 2023, prior to the repairs being made or rendering out-of-pocket payments.
Hers and His’ own website states that some of the lessons learned are: “always take care of the customer,” “be honest,” and “be clear.” I think this company should reflect on these lessons learned and re-assess its position on this situation.”
“Tom Koponosh did a wonderful job installing the hot water timer and loop back within the house. He was timely and professional. Thanks for a job well done.”
“Tom was very professional and quick and very knowledgeable to what he was to repair”
“I had an AC causing a big problem. What a nightmare! Felix Spataro from Hers and His came in and took care of it. He explained it and gave me options! I really appreciated that!
With his experience and attention to helping me the choose best option I felt comfortable moving forward.”
“We had a leak and the guy showed up and asked to call Serclean to come and dry the wall before he could do anything! By the way, he still got paid for doing ABSOLUTELY NOTHING! NO TOOLS, AND DID NOT ASK TO TURN THE WATER ON SO HE COULD SEE WHERE THE LEAKS WERE COMING FROM. Anyways, he called his supervisor and he said, safety first that’s why Serclean must be called before he opens up the ceiling to see where the leaks came from.
We waited for almost 2 weeks for him to tell us he could not do anything to fix the leak!”
“Our problem was a sewer line blockage. Hers and His plumbing sent out Nathan to check things out. He was very professional and polite. He had to go on our roof to run a power snake through the line. We had no ground level clean out at that time. The drain would not clean good enough so Nathan had to locate the sewer pipe at the front of our house. Then he had to dig down to it and cut and install a ground level clean out. This then allowed him to locate the problem. He did a Great job with all the repairs and did a complete clean up. Thank you very much Hers and His Plumbing and Nathan for everything. Great work.”
“”Chris and Michelle were amazing and done an excellent job.”.”
“Nathan was great, he was totally professional, answered all my questions so I understood, kept his fact finding to a minimum with the least damage to find my leak and cleaned up when he was finished. He had my interest first and foremost. If I could give him 10 stars I would… thank you Nathan K. Your a sweetheart”
“Cody Barton of Hers and His Plumbing always goes out of his way to do a great job. He is knowledgeable, respectful and very kind to an “old” lady. I have used Hers And His Plumbing for several years and they have always done an outstanding job!”
“"Edward came out and found the problem with my water heater right away. Helped me with the claim of a new unit and got it replaced all within 2 weeks. Amazing service!!".”
“"Edward came out and found the problem with my water heater right away. Helped me with the claim of a new unit and got it replaced all within 2 weeks. Amazing service!!".”
“After calling a couple of other places that either didn’t call back or gave us outrageous quotes, Dennis was really great. He fixed the real problem and answered all of my questions. He even took time to show me how to do a couple of simple things to maintain the water heater better. They were prompt and very professional. I will ask for them again next time we need a plumber.”
“You just left a 5 star rating!
Michael was great and delivered on quality service”
“Nathan fixed a major problem! I was so nice, informative, and completed my he work in a very professional manner.
I highly recommend Hers & His company for any plumbing needs!!”
“I contacted AHS about a back up in my shower and tub. Hers and His was assigned after I paid a $125 service call fee. The plumber arrived, crawled under the house and stated that I needed my septic pumped and left. I was not impressed with this lack of effort and called an independent plumber who came out and pulled my toilet and snaked the drain. 20 minutes later my water service and drainage was restored. I had to now pay him $225 for his service which should have been taken care of when Hers and His came out. Not impressed, wouldn’t recommend them.”
“Nathan came out, 1/23/24, to repair bathroom faucets and draining problems. Could not be more pleased. I highly recommend this company for their standard is excellence! Thanks again Nathan.”
“First of all my experience with gentlemen I set the appointment up with was very knowledgeable. He gave me three estimates to go off of. When he set up the appointment, the installer arrived Kayden very impressive from the start off. Felt very comfortable with the installation and the knowledge of the installer and the quality of work he did, which was exceptional. You need to keep this worker there are very few workers in this area or around the United States that do this kind of work, I very much appreciate Kayden and the person who set up the appointment. I had no issues and he did the work all by himself. Keep up the good work and I will recommend this to many people. Thank you again.”
“Terry was an excellent technician. I appreciate him dedicating long hours and countless days to come to my home to make sure my water heater was functioning properly and efficiently. He continued to show professionalism dealing with our warranty company to make sure everything was taking care of accordingly. He is someone that works hard no matter how long the service may take”
“Felix was very professional and took the time to explain all my questions and went out of his way to give us great advice. I highly recommend him and this company!”
“Cody was awesome! Updated us on arrival time, on time, professional, thorough & friendly. So glad our Home Warranty company sent you to us as a good plumber is always a must have.”
“Mr Jawaz, our Technician was the best! He spoke briefly with us about what was going on with our plumbing. Than he went straight to the job. He completed the multiple jobs very efficiently. Jawaz was pleasant and professional! Technician like, Jawaz makes hersandhisplumbing & 2-10 Warranty shine!!”
“Steven arrived on time, and after he inspected the toilet, he called me and explained in details what was the problem, and he gave me the option to replace some parts. Overall it was an excellent experience to work with Steven, i can tell he is very knowledgable and provided different option for the new installation. Simply put, excellent service, excellent technicians and customer service !! I will definitely call Steven again!”
“Thank you so much Hers & His Plumbing. Nathan came out and I was very impressed with his knowledge and kindness. If I ever have any other problems I will call Hers & His Plumbing right away!”
“This has been the worst experience we have ever had. This company was assigned to us thru American Home Shield to fix a minor leak. That was in November. They came out to the house. Claimed they need a part. Came back the next day. Made it worse and we have not seen them again. The were a no call, no show for the third appt. Throughout the entire process they have harassed us for $100 dollars. The warrranty company has informed them again and again the We dont pay them and to submit an order for any monetary request. The company then authorizes the amount. I know this bc Im on with AHS regularly, as a result of this company. AS I was on the phone with AHS, Today, I received another text from them asking for $100. While I was on the phone with the warranty company that had just completed a call with them, telling them how to get this $100 dollars, that for some reason they refuse to have authorized. We have been with AHS for years and no money has ever changed hands between us and the assigned contractor. We have been dealing with Hers and His Plumbing for over a month now. They still have not finished the job. And as of this morning Dec. 28, Ive received two text asking for…you guessed it…$100 dollars. I wish you could add photos, Id post their money grubbing text. IF you have an option, Do not use this company, Unless you have $100 dollars lying around you’re just dying to give away. Good Luck to You!”
“This has been the worst experience we have ever had. This company was assigned to us thru American Home Shield to fix a minor leak. That was in November. They came out to the house. Claimed they need a part. Came back the next day. Made it worse and we have not seen them again. The were a no call, no show for the third appt. Throughout the entire process they have harassed us for $100 dollars. The warrranty company has informed them again and again the We dont pay them and to submit an order for any monetary request. The company then authorizes the amount. I know this bc Im on with AHS regularly, as a result of this company. AS I was on the phone with AHS, Today, I received another text from them asking for $100. While I was on the phone with the warranty company that had just completed a call with them, telling them how to get this $100 dollars, that for some reason they refuse to have authorized. We have been with AHS for years and no money has ever changed hands between us and the assigned contractor. We have been dealing with Hers and His Plumbing for over a month now. They still have not finished the job. And as of this morning Dec. 28, Ive received two text asking for…you guessed it…$100 dollars. I wish you could add photos, Id post their money grubbing text. IF you have an option, Do not use this company, Unless you have $100 dollars lying around you’re just dying to give away. Good Luck to You!”
“Very experienced, gave advice to prevent the problem from occurring again. Very courteous.”
“Professional, Courteous, Patient with our questions! I feel that I am not just an invoice number; my specific repair was treated as if it was Hers and His problem too. Thank you”
“Joey H from H&H came to repair a water leak between the meter and the house. It was a messy job. Lots of water had leaked under a row of bushes. Joey dug a deep hole, found the damaged pipe and replaced it.
He did a great job. I would highly recommend them and will use them in the future.”
“Felix Spataro did a fantastic job and went above and beyond to fix the plumbing issues.
Thank you”
“Excellent service Steven and Dante took care of my kitchen clog and made sure we had no issues in the home, very informative and guided me through the whole process”
“”Technician was very thorough. He explained everything. Work was neat and efficient. He really knew his business well.” Howard was great!”
“Steven Encalada could not have been more professional. He quickly and thoroughly handled our situation. He did notice a few other items needing attention. We are grateful for the good work.”
“I live in Dalton, GA and we recently had a bathroom pipe break. Damien responded to repair it and he was fantastic! He explained the process of repairing it and answered any questions I had. Thank you for providing such great service!!”
“We recently noticed a small trickle of water coming from our hot water heater and being relatively new to Pensacola, we asked our next door neighbor if they could recommend a quality, honest, and prompt plumbing service. Without hesitation he said to try Hers and His plumbling as theyve done many jobs for them over the past 20 plus years. We called and got an appointment the very next day! Terry was punctual, he quickly diagnosed the issue and promptly went to secure the new hot water heater and required code attachments. The price was fair, the service was impeccable. He was clean and has a great demeanor! He took the time to look at other minor issues we had around the house and offered low and no cost remedies. The heater developed a small problem and he promptly came back and rectified the situation. ( it was an internal issue caused by the manufacturer)
I would recommend Terry and Hers and His plumbing services to anyone. Word of mouth advertising is priceless and it’s the very least I could to to pay it forward! Terry and Hers and His plumbing has a customer for life and a champion for the company! 10 out of 10 friendly knowledgeable local service!!”
“Hers & His Plumbing is an outstanding company. I give you Ten Stars out of Five! THANK YOU! My home warranty company, Old Republic Home Protection, contacted your company. Casey Valentine arrived around 9:30 am and used the auger to fix the clog…within seconds. I had tried a DIY FIX using vinegar, baking soda & hot water and let it sat overnight but that didn’t help. Casey was very professional and friendly and knowledgeable. Hers & His has been dispatched to my home in the past for a couple of other repairs. Michael was her in Dec 2022. I live in Niceville, Florida (the Panhandle near Destin, FL). Brianna in your office is delightful and very knowledgeable and helpful. Have a wonderful fall and holiday season! You are the best!”
“Joshua & Laquann we’re fantastic. They came in, diagnosed unknown to us the age of our a/c unit. We learned our unit was 15+ years old and would need a replacement & offered financing & maintenance for our current unit. Thank you for all of your help and hard work.”
“My mom was waiting for sometime to get her water leak situation fix. It took more than 24 hours to finally get someone out to help her with that fix. But I must give thanks to Felix and Dominique for making the visit such a pleasurable experience! With their professionalism and understanding they made up for the delay in service. Kindness is the key! Thanks, Elizabeth”
“We contacted Hers & His Plumbing (in Columbus, GA) initially for toilet issues. After several clogging/flushing issues, our technician discovered we had tree roots growing in our sewer line causing our issues!
Jerry and Jawaz were wonderful to work with. Very professional, friendly, and efficient. They replaced our sewer line and all issues are resolved. I would 100% call Hers & His Plumbing again and recommend them to anyone with plumbing issues.”
“Your service plumber, Edward Gomez, arrived promptly, and has a friendly demeaner and clearly communicates. He was quick to recognize the problem and envision the effort required to correct it. He quickly assembled the tools and materials he needed and explained the repair. He went right to work and corrected the situation and verified for us that the problem we had was solved. If, in the future, we need a plumbing solution we will call Hers & His and ask for Edward Gomez to come fix it!”
“I purchased a new water heater for installation through Hers & His Plumbing and heating in December of 22. By August of 23 the hot water was out. The wire from the hot water heater and the connection led from the house were burned and had tripped the breaker switch off. I had multiple people give opinion on what caused the this to happen, “power surge, faulty wiring, bad water heater” we never arrived at clear cause of the problem.
The most important thing for me is that the Service Manager, Jason of Hers & His Plumbing did exactly what he promised and got the water heater replaced ASAP. The service Tech Ron was at my home the next day after I had the relay switch installed and did a efficient, professional job. I would recommend Hers & His to anyone that needs plumbing, heating, and air conditioning services. We/I generally write reviews when we get bad service, so I feel it’s important to write a review when I get GREAT!! service.”
“Your crew especially Ariel Serrano (who was with the project from start to finish) did a great job replacing my water main that had been leaking. They also showed up when they said they would and even though a multiday job never left me without water. They explained what they were going to do beforehand, so I felt very comfortable throughout the project.
Thank you”
“Technician Felix Spataro did an excellent job repairing my hot water heater, which was covered under a homeowner warranty.
Contacting the plumber via the warranty company was relatively easy and scheduling was good.
I now have hot water again!”
“We were eating lunch at a Burger King, see your business truck park, tech talks to homeless man. He orders lunch, put his food at booth beyond us. Brings food/drink to homeless man. We praised him. Asked for several business cards. When we finished lunch I refill drinks, my husband sits in wheelchair, Cody opens door for us. He is an asset to your company. Thank you for your kindness, Cody. Chris & Art”
“Jason Hunt provided an excellent service on my AC unit.”
“Our Plumbing Technician Tom for Hers & His Plumbing was very professional, knowledgeable, very experienced, and courteous. He removed the broken water heater and replaced it with a new one and the area was clean as could be when he finished. He did a fantastic job. I would recommend this company to all my friends and family. This is the second time we have had Hers & His Plumbing do repair work for us. Just a great overall company to work with from the Staff Members to the Technicians. Thank you to everyone, especially Tom. Respectfully, John Stevenson (retired Military Combat Vet 25 yrs., and retired Fed Gov’t Agent 33 yrs)”
“I called into Hers and His Plumbing and spoke to Jasmine D. who was wonderful. She answered all of my questions and helped me a great deal. Thank you.”
My guest room toilet was leaking and creating a wet spot in the garage ceiling below. Hers & His was able to get a technician to my house next day to take care of the cracked pipe. Their technician was courteous, professional, and worked efficiently to get in and out. I appreciate them explaining the process and giving me peace of mind that I’m getting the best work possible.
“The technicians were very personable while being professional. They explained what was being done and were clearly very knowledgeable, immediately instilling confidence in me. They worked very efficiently. I also liked this company’s procedures, which included e-mails and telephone calls on arrival and en route, and including names and pictures of the techs who were coming.
I definitely recommend this company!”
“This company is all about great customer service and doing everything to make the customer happy. Our air conditioner was not working properly and they got the job completed in two days. And they did it at a great price too. They knew our budget and did everything and more to help us out. Their friendly office staff deserve praise as well as the technicians that come out for the repairs.”
“My existing unit was old and loud. They provided good service and they have great reviews. Summer is getting hot and I needed an efficient way to cool.”
We were happy to help!