Archives: Reviews

“Had my failing water heater replaced by Brian with hers and his plumbing. Service was excellent! He was knowledgeable and communicated well. Talked me through the entire process and was very thorough. Will definitely be recommending hers had his in the future. Couldn't be more pleased with the service I had!”

– Scot F.

“The technician, Casey Valentine was on time, professional, prepared for the issue., and did a great job. I would recommend this business to everyone.”

– beverly h.

“By far the best services I have ever received. Thank you Damian for your professional approach with fixing my drain. As well as having the patience to answer every question I asked while working. I look forward to using this services again.”

– Candice B.

“Highly recommend! Hers & His Service had completed a service at my residence. Damien was very professional, efficient and completed the work flawlessly.”

– Krystal L.

“Steve was awesome! We discovered a leak happening right before we were headed out of state. He wad able to come next day and fix the leak, gave us great advice on how to proceed and how to maintain and keep check of our water heater. We were able to travel with peace of mind without having to worry we would come home to a flooded garage. Very professional, friendly, and fast!”

– Ruby M.

“Had a wonderful experience with the service of this company. The technician Dakota, was sincere and generally concerned about my needs for expedited service. He was very friendly and knowledgeable! Great experience. Would highly recommend this company, especially Dakota!!! Happy customer”

– Ann D.

“Had a wonderful experience with the service of this company. The technician Dakota, was sincere and generally concerned about my needs for expedited service. He was very friendly and knowledgeable! Great experience. Would highly recommend this company, especially Dakota!!! Happy customer”

– Ann D.

“Damian you're the best !!! Thanks again for clearing my drain and teaching me how not to destroy my garbage disposal.”

– Jane E.

“Damian came out to take a look at my water heater. He was very knowledgeable and took the time to explain everything. If you live in Georgia make sure you request Damian.”

– Angela M.

“Damian came out and repaired our water line after it was leaking. He did a great job and fast as well. Thank you”

– Lisa H.

“I had a major leak in my home which caused my water bill to be astronomical. I called Hers & His to come out to see if they could locate and possibly repair the leak. Technician, Brian LaRotonda came to my home on the same day as my call. He was very professional and thorough and talked me through everything he was doing, step by step. He was able to troubleshoot and locate the leak and repair it, same day! My husband and I will definitely be using Hers & His for our plumbing needs going forward thanks to Brian LaRotonda!!!”

– Michelle F.

“Do yourself a huge favor,, and call hers and his plumbing ! We have lived in this house for 30 years and have had many many repair people….Casey was Absolutely….. THE BEST !! Friendly, Extremely Knowledgeable,,, Fast, knows his Plumbing Stuff !very Satisfied… Make that,, Extremely Satisfied Customer 👍Will Definitely be calling Her's and His again …”

– Sharon J.

“Excellent service and transparent pricing. Honest and trustworthy technician (Blake)… much appreciated since I used another plumbing company for work in my kitchen last year that I found out later took me for a ride. Responsive, straightforward and reliable!”

– Keith M.

“Hers & His Plumbing was great to work with on my recent water heater replacement. They were pleasant, professional, helpful and handled working with my home warranty company. Our technician was Jake and he was great. He diagnosed our leak very quickly, explained to me my replacement options & corresponding time lines and kept me informed of each step. Jake and Zack did the install and did a professional and terrific job.”

– Frank L.

“Charlie came within the time window given.
He was pleasant and didn’t stop until he found the leak and repaired it.
I’m extremely grateful .
Thank you Charlie and Hers and His Plumbing 👍💯”

– Laverne W.

“Within hours from my call for help, I had two men from Hers and His plumbing come to my house and quickly found the source of the problem.
The workers were courteous a very neat doing what they had to resolve my problem.
Thank you
George Bosch”

– George B.

“Within hours from my call for help, I had two men from Hers and His plumbing come to my house and quickly found the source of the problem.
The workers were courteous a very neat doing what they had to resolve my problem.
Thank you
George Bosch”

– george B.

“3 times this company cancelled an appt with me at the last moment because of BS excuses. TERRIBLE!”

– ANTHONY B.

“Caleb came out and did an amazing job explaining everything to me about our water heater that wasn't working. He went through several options for the repair and we ended up going with a tankless water heater and couldn't be happier!”

– Jesse S.

“Troy Placek was awesome. He showed up on time and was really personal and professional. It’s nice to do business with people who are professional and knowledgeable about their career. Troy is a great asset to his company and we appreciate Hers & His Plumbing in sending out a great plumber from your company. Thank you Norman James McBride and his wife Wendy Wagner. Cheers Troy….”

– James and Wendy Wagner McBride W.

“Carlos Reviea was awesome. He is very knowledgeable, professional, polite, Has great communication skills, and is on time! I would definitely recommend this company and hopefully I don’t need them again, but I will request Carlos as my service technician”

– Andrea L.

“This was absolutely the best plumbing service call I’ve experienced. Nathan and Felix , my installers walked me through several phone calls, texts, and photos to let me know exactly what to expect. They went above and beyond to answer my questions and concerns. They even provided the brand new Insinkerator for my kitchen farmhouse sink. It included any additional pieces needed to bring my sink up to new working condition. They were skilled, knowledgeable, extremely clean and careful… and so very polite. I will definitely have them back and highly recommend them.”

– Linda S.

“Damian was very knowledgeable and quick. Extremely polite and patient! He took the time to explain the issue, the solution, and what to look for in the future with other plumbing in my home. Excellent customer service! I recommend him for all plumbing work!”

– C S.

“I was desperate and needed help immediately! Then, Nathan Karinen from hers and his plumbing showed up 7pm.
He was kind and patient and listened to me about this terrible experience I’ve had with sewage backup. He did not make me feel stupid, like many professionals often do. He was expedient and precise and located the problem immediately, making the experience as pleasurable as possible.
I would recommend this company to any and everyone of my closest friends and family, cause everyone deserves a little Nathan when faced with plumbing issues. THANK YOU HERS AND HIS PLUMMING!”

– Tina S.

“Cody’s plumbing services left me feeling extremely satisfied. He displayed genuine concern and care, going above and beyond to assist me instead of solely focusing on financial gain. Additionally, his calm and friendly demeanor was an added bonus.”

– Myrlene L.

“Tom Koponosh came to repair a pipe in our shower. He was knowledgeable,professional and friendly. The company was able to provide service the same day we called. Very happy with the work”

– Daniel S.

“Kyle was the technician who repaired our water heater on 3/1/24. He was very friendly from the first time we first met him. He assessed the issue with the water heater and determined that the cause were the two heating elements. He took out the old ones out and showed them to me what it looked like. He then installed the new heating elements. Kyle is is very knowledgeable about the work he does and therefore I highly recommend Hers & His Plumbing.”

– Carlo J.

“James was Very professional, he came and got the job done in no time and we thought it was going to take alot longer!! Great job!! & Awesome Service!!”.”

– Kathy D.

“Our technician Carlos, number 39 was absolutely amazing. We really appreciate the follow through with the water heater coding issue. he took the time to make sure the unit was functioning properly.”

– Rich T.

“Cody was extremely thorough. Efficient great communicator came up with clear solutions and options. Would highly recommend him and the company. He's a great attribute to this company. And is very efficient at troubleshooting. Highly recommended”

– Nelson C.

“Excellent service! I will only use Hers & His Plumbing for all my plumbing needs at my home and rental property- specifically Casey Valentine. I’ll refer him to all my friends and family for sure.”

– Sean M.

“On February 23, 2023, Hers and His was randomly assigned to repair a busted pipe that had suffered from frozen water inside it. This repair was made through a third party home warranty program, whereby the guarantee for the work extends only 30 days from the date of the repair. On February 13, 2024, I notified His and Hers about this issue and was told that the home warranty program’s guarantee policy (30-day guarantee) applied to the 2023 repair.

The actual language from the home warrant contract reads as follows (Paragraph E of Section 9): “Repairs and replacements performed on a Covered Item have a thirty (30) day workmanship guarantee, in addition to any applicable manufacturer’s warranty that may be included with replacement parts or equipment. If a particular repair or under your Service Request fails within thirty (30) days after completion, we will send a Service Contractor to correct the Covered Breakdown and you will not be charged an additional Service Fee. We will determine, in our sole discretion, whether to use the same Service Contractor who performed the original repair or replacement.”

Given this language (“in addition to any applicable manufacturer’s warranty”) it is difficult to understand why Hers and His warranty policy on labor or the manufacturer’s warranty on the device that was installed on the pipe to fix the leak would not only apply to this situation. My assertion is that there cannot be two different standards for when a warranty on a part (and associated labor) is a reasonable position for Hers and His to have for this situation. Additionally, but for the failed device (90 degree pipe elbow), there would not be additional water and repair damage stemming from the failed device installed only one year ago. We were not provided with any info that spoke to this policy, back in 2023, prior to the repairs being made or rendering out-of-pocket payments.

Hers and His’ own website states that some of the lessons learned are: “always take care of the customer,” “be honest,” and “be clear.” I think this company should reflect on these lessons learned and re-assess its position on this situation.”

– K W.

“Tom Koponosh did a wonderful job installing the hot water timer and loop back within the house. He was timely and professional. Thanks for a job well done.”

– Julie K.

“I had an AC causing a big problem. What a nightmare! Felix Spataro from Hers and His came in and took care of it. He explained it and gave me options! I really appreciated that!
With his experience and attention to helping me the choose best option I felt comfortable moving forward.”

– Vladimir R.

“We had a leak and the guy showed up and asked to call Serclean to come and dry the wall before he could do anything! By the way, he still got paid for doing ABSOLUTELY NOTHING! NO TOOLS, AND DID NOT ASK TO TURN THE WATER ON SO HE COULD SEE WHERE THE LEAKS WERE COMING FROM. Anyways, he called his supervisor and he said, safety first that’s why Serclean must be called before he opens up the ceiling to see where the leaks came from.
We waited for almost 2 weeks for him to tell us he could not do anything to fix the leak!”

– Mel M.

“Our problem was a sewer line blockage. Hers and His plumbing sent out Nathan to check things out. He was very professional and polite. He had to go on our roof to run a power snake through the line. We had no ground level clean out at that time. The drain would not clean good enough so Nathan had to locate the sewer pipe at the front of our house. Then he had to dig down to it and cut and install a ground level clean out. This then allowed him to locate the problem. He did a Great job with all the repairs and did a complete clean up. Thank you very much Hers and His Plumbing and Nathan for everything. Great work.”

– William G.

“Nathan was great, he was totally professional, answered all my questions so I understood, kept his fact finding to a minimum with the least damage to find my leak and cleaned up when he was finished. He had my interest first and foremost. If I could give him 10 stars I would… thank you Nathan K. Your a sweetheart”

– Lesley M.

“Cody Barton of Hers and His Plumbing always goes out of his way to do a great job. He is knowledgeable, respectful and very kind to an “old” lady. I have used Hers And His Plumbing for several years and they have always done an outstanding job!”

– Rosalind O.

“"Edward came out and found the problem with my water heater right away. Helped me with the claim of a new unit and got it replaced all within 2 weeks. Amazing service!!".”

– Maryana R.

“"Edward came out and found the problem with my water heater right away. Helped me with the claim of a new unit and got it replaced all within 2 weeks. Amazing service!!".”

– Maryana R.

“After calling a couple of other places that either didn’t call back or gave us outrageous quotes, Dennis was really great. He fixed the real problem and answered all of my questions. He even took time to show me how to do a couple of simple things to maintain the water heater better. They were prompt and very professional. I will ask for them again next time we need a plumber.”

– Andrea L.

“You just left a 5 star rating!

Michael was great and delivered on quality service”

– Keith M.

“Nathan fixed a major problem! I was so nice, informative, and completed my he work in a very professional manner.
I highly recommend Hers & His company for any plumbing needs!!”

– Beverly C.

“I contacted AHS about a back up in my shower and tub. Hers and His was assigned after I paid a $125 service call fee. The plumber arrived, crawled under the house and stated that I needed my septic pumped and left. I was not impressed with this lack of effort and called an independent plumber who came out and pulled my toilet and snaked the drain. 20 minutes later my water service and drainage was restored. I had to now pay him $225 for his service which should have been taken care of when Hers and His came out. Not impressed, wouldn’t recommend them.”

– Marcus E.

“Nathan came out, 1/23/24, to repair bathroom faucets and draining problems. Could not be more pleased. I highly recommend this company for their standard is excellence! Thanks again Nathan.”

– Daphne S.

“First of all my experience with gentlemen I set the appointment up with was very knowledgeable. He gave me three estimates to go off of. When he set up the appointment, the installer arrived Kayden very impressive from the start off. Felt very comfortable with the installation and the knowledge of the installer and the quality of work he did, which was exceptional. You need to keep this worker there are very few workers in this area or around the United States that do this kind of work, I very much appreciate Kayden and the person who set up the appointment. I had no issues and he did the work all by himself. Keep up the good work and I will recommend this to many people. Thank you again.”

– Bill T.

“Terry was an excellent technician. I appreciate him dedicating long hours and countless days to come to my home to make sure my water heater was functioning properly and efficiently. He continued to show professionalism dealing with our warranty company to make sure everything was taking care of accordingly. He is someone that works hard no matter how long the service may take”

– Keenan S.

“Felix was very professional and took the time to explain all my questions and went out of his way to give us great advice. I highly recommend him and this company!”

– Mary S.

“Cody was awesome! Updated us on arrival time, on time, professional, thorough & friendly. So glad our Home Warranty company sent you to us as a good plumber is always a must have.”

– Shannon F.

“Mr Jawaz, our Technician was the best! He spoke briefly with us about what was going on with our plumbing. Than he went straight to the job. He completed the multiple jobs very efficiently. Jawaz was pleasant and professional! Technician like, Jawaz makes hersandhisplumbing & 2-10 Warranty shine!!”

– JUDY R.

“Steven arrived on time, and after he inspected the toilet, he called me and explained in details what was the problem, and he gave me the option to replace some parts. Overall it was an excellent experience to work with Steven, i can tell he is very knowledgable and provided different option for the new installation. Simply put, excellent service, excellent technicians and customer service !! I will definitely call Steven again!”

– Melissa Z.

“Thank you so much Hers & His Plumbing. Nathan came out and I was very impressed with his knowledge and kindness. If I ever have any other problems I will call Hers & His Plumbing right away!”

– Cathy M.

“This has been the worst experience we have ever had. This company was assigned to us thru American Home Shield to fix a minor leak. That was in November. They came out to the house. Claimed they need a part. Came back the next day. Made it worse and we have not seen them again. The were a no call, no show for the third appt. Throughout the entire process they have harassed us for $100 dollars. The warrranty company has informed them again and again the We dont pay them and to submit an order for any monetary request. The company then authorizes the amount. I know this bc Im on with AHS regularly, as a result of this company. AS I was on the phone with AHS, Today, I received another text from them asking for $100. While I was on the phone with the warranty company that had just completed a call with them, telling them how to get this $100 dollars, that for some reason they refuse to have authorized. We have been with AHS for years and no money has ever changed hands between us and the assigned contractor. We have been dealing with Hers and His Plumbing for over a month now. They still have not finished the job. And as of this morning Dec. 28, Ive received two text asking for…you guessed it…$100 dollars. I wish you could add photos, Id post their money grubbing text. IF you have an option, Do not use this company, Unless you have $100 dollars lying around you’re just dying to give away. Good Luck to You!”

– T H.

“This has been the worst experience we have ever had. This company was assigned to us thru American Home Shield to fix a minor leak. That was in November. They came out to the house. Claimed they need a part. Came back the next day. Made it worse and we have not seen them again. The were a no call, no show for the third appt. Throughout the entire process they have harassed us for $100 dollars. The warrranty company has informed them again and again the We dont pay them and to submit an order for any monetary request. The company then authorizes the amount. I know this bc Im on with AHS regularly, as a result of this company. AS I was on the phone with AHS, Today, I received another text from them asking for $100. While I was on the phone with the warranty company that had just completed a call with them, telling them how to get this $100 dollars, that for some reason they refuse to have authorized. We have been with AHS for years and no money has ever changed hands between us and the assigned contractor. We have been dealing with Hers and His Plumbing for over a month now. They still have not finished the job. And as of this morning Dec. 28, Ive received two text asking for…you guessed it…$100 dollars. I wish you could add photos, Id post their money grubbing text. IF you have an option, Do not use this company, Unless you have $100 dollars lying around you’re just dying to give away. Good Luck to You!”

– T H.

“Professional, Courteous, Patient with our questions! I feel that I am not just an invoice number; my specific repair was treated as if it was Hers and His problem too. Thank you”

– K. Y.

“Joey H from H&H came to repair a water leak between the meter and the house. It was a messy job. Lots of water had leaked under a row of bushes. Joey dug a deep hole, found the damaged pipe and replaced it.
He did a great job. I would highly recommend them and will use them in the future.”

– Bobbi B.

“Excellent service Steven and Dante took care of my kitchen clog and made sure we had no issues in the home, very informative and guided me through the whole process”

– Yvonn M.

“”Technician was very thorough. He explained everything. Work was neat and efficient. He really knew his business well.” Howard was great!”

– Pamela S.

“Steven Encalada could not have been more professional. He quickly and thoroughly handled our situation. He did notice a few other items needing attention. We are grateful for the good work.”

– Lee C.

“I live in Dalton, GA and we recently had a bathroom pipe break. Damien responded to repair it and he was fantastic! He explained the process of repairing it and answered any questions I had. Thank you for providing such great service!!”

– Robert K.

“We recently noticed a small trickle of water coming from our hot water heater and being relatively new to Pensacola, we asked our next door neighbor if they could recommend a quality, honest, and prompt plumbing service. Without hesitation he said to try Hers and His plumbling as theyve done many jobs for them over the past 20 plus years. We called and got an appointment the very next day! Terry was punctual, he quickly diagnosed the issue and promptly went to secure the new hot water heater and required code attachments. The price was fair, the service was impeccable. He was clean and has a great demeanor! He took the time to look at other minor issues we had around the house and offered low and no cost remedies. The heater developed a small problem and he promptly came back and rectified the situation. ( it was an internal issue caused by the manufacturer)
I would recommend Terry and Hers and His plumbing services to anyone. Word of mouth advertising is priceless and it’s the very least I could to to pay it forward! Terry and Hers and His plumbing has a customer for life and a champion for the company! 10 out of 10 friendly knowledgeable local service!!”

– Steven S.

“Hers & His Plumbing is an outstanding company. I give you Ten Stars out of Five! THANK YOU! My home warranty company, Old Republic Home Protection, contacted your company. Casey Valentine arrived around 9:30 am and used the auger to fix the clog…within seconds. I had tried a DIY FIX using vinegar, baking soda & hot water and let it sat overnight but that didn’t help. Casey was very professional and friendly and knowledgeable. Hers & His has been dispatched to my home in the past for a couple of other repairs. Michael was her in Dec 2022. I live in Niceville, Florida (the Panhandle near Destin, FL). Brianna in your office is delightful and very knowledgeable and helpful. Have a wonderful fall and holiday season! You are the best!”

– Paula P.

“Joshua & Laquann we’re fantastic. They came in, diagnosed unknown to us the age of our a/c unit. We learned our unit was 15+ years old and would need a replacement & offered financing & maintenance for our current unit. Thank you for all of your help and hard work.”

– April S.

“My mom was waiting for sometime to get her water leak situation fix. It took more than 24 hours to finally get someone out to help her with that fix. But I must give thanks to Felix and Dominique for making the visit such a pleasurable experience! With their professionalism and understanding they made up for the delay in service. Kindness is the key! Thanks, Elizabeth”

– Elizabeth B.

“We contacted Hers & His Plumbing (in Columbus, GA) initially for toilet issues. After several clogging/flushing issues, our technician discovered we had tree roots growing in our sewer line causing our issues!
Jerry and Jawaz were wonderful to work with. Very professional, friendly, and efficient. They replaced our sewer line and all issues are resolved. I would 100% call Hers & His Plumbing again and recommend them to anyone with plumbing issues.”

– James R.

“Your service plumber, Edward Gomez, arrived promptly, and has a friendly demeaner and clearly communicates. He was quick to recognize the problem and envision the effort required to correct it. He quickly assembled the tools and materials he needed and explained the repair. He went right to work and corrected the situation and verified for us that the problem we had was solved. If, in the future, we need a plumbing solution we will call Hers & His and ask for Edward Gomez to come fix it!”

– Paul N.

“I purchased a new water heater for installation through Hers & His Plumbing and heating in December of 22. By August of 23 the hot water was out. The wire from the hot water heater and the connection led from the house were burned and had tripped the breaker switch off. I had multiple people give opinion on what caused the this to happen, “power surge, faulty wiring, bad water heater” we never arrived at clear cause of the problem.

The most important thing for me is that the Service Manager, Jason of Hers & His Plumbing did exactly what he promised and got the water heater replaced ASAP. The service Tech Ron was at my home the next day after I had the relay switch installed and did a efficient, professional job. I would recommend Hers & His to anyone that needs plumbing, heating, and air conditioning services. We/I generally write reviews when we get bad service, so I feel it’s important to write a review when I get GREAT!! service.”

– Jerry L.

“Your crew especially Ariel Serrano (who was with the project from start to finish) did a great job replacing my water main that had been leaking. They also showed up when they said they would and even though a multiday job never left me without water. They explained what they were going to do beforehand, so I felt very comfortable throughout the project.
Thank you”

– Michael G.

“Technician Felix Spataro did an excellent job repairing my hot water heater, which was covered under a homeowner warranty.

Contacting the plumber via the warranty company was relatively easy and scheduling was good.

I now have hot water again!”

– Mike E.

“We were eating lunch at a Burger King, see your business truck park, tech talks to homeless man. He orders lunch, put his food at booth beyond us. Brings food/drink to homeless man. We praised him. Asked for several business cards. When we finished lunch I refill drinks, my husband sits in wheelchair, Cody opens door for us. He is an asset to your company. Thank you for your kindness, Cody. Chris & Art”

– Chris B.

“Our Plumbing Technician Tom for Hers & His Plumbing was very professional, knowledgeable, very experienced, and courteous. He removed the broken water heater and replaced it with a new one and the area was clean as could be when he finished. He did a fantastic job. I would recommend this company to all my friends and family. This is the second time we have had Hers & His Plumbing do repair work for us. Just a great overall company to work with from the Staff Members to the Technicians. Thank you to everyone, especially Tom. Respectfully, John Stevenson (retired Military Combat Vet 25 yrs., and retired Fed Gov’t Agent 33 yrs)”

– John S.

“I called into Hers and His Plumbing and spoke to Jasmine D. who was wonderful. She answered all of my questions and helped me a great deal. Thank you.”

– Mary B.

My guest room toilet was leaking and creating a wet spot in the garage ceiling below. Hers & His was able to get a technician to my house next day to take care of the cracked pipe. Their technician was courteous, professional, and worked efficiently to get in and out. I appreciate them explaining the process and giving me peace of mind that I’m getting the best work possible.

– Lindsay C.

“The technicians were very personable while being professional. They explained what was being done and were clearly very knowledgeable, immediately instilling confidence in me. They worked very efficiently. I also liked this company’s procedures, which included e-mails and telephone calls on arrival and en route, and including names and pictures of the techs who were coming.

I definitely recommend this company!”

– Kelly S.

“This company is all about great customer service and doing everything to make the customer happy. Our air conditioner was not working properly and they got the job completed in two days. And they did it at a great price too. They knew our budget and did everything and more to help us out. Their friendly office staff deserve praise as well as the technicians that come out for the repairs.”

– Adam B.

“My existing unit was old and loud. They provided good service and they have great reviews. Summer is getting hot and I needed an efficient way to cool.”

– Jason B.
Response from Hers & His Plumbing

We were happy to help!