“First, I would like to acknowledge the work you completed was a job well done. I have no complaints with the workmanship.

My reason for emailing is to expose the 1) unauthorized work, 2) fraud, and 3) price gouging. We were under the understanding you submitted a second request to American Home Shield for the total replacement of the toilet. In actuality, you were only approved by American Home Shield to replace the flush seal. We were misled by your company.

Then, one of the workers does the work and replaces the entire toilet without approval from American Home Shield. Then fraudulently signs a contract. My husband nor I signed the contract. The wavy line signature on the invoice document does not belong to either one of us. We never agreed to pay $1022 for a toilet. That is unheard of.

This brings me to the price gouging. We know that toilet only costs about $200 dollars from Home Depot and the toilet connector is about $20 dollars. With the total cost of supplies and installation, the final cost should be around $350-$400. In either case, we would not pay as this should have been submitted to American Home Shield as an approved service.

We would have never agreed to pay for a common toilet at the invoice price. This is why the contract was never signed by the us the homeowner. We were under the understanding American Home Shield granted the approval of a full replacement. This is the reason we allowed the installation.

Know, this type of customer service is not acceptable as a way to treat valued customers. This must be rectified before it gets out of hand. I look forward to hearing from you in the by the end of the week with an acceptable solution. This matter has gone on far too long. Last week, we called 3 times to come to a resolution to no avail. Until we hear from you, we will reach out to the Better Business Bureau, the Florida Attorney General and social media and anyone else who would listen to our story.

I am sure as a respectable company this can be resolved in a timely manner. Thank you in advance for your understanding and cooperation. It matters and makes a difference.”