“The technician showed up and sat infront of my home 15 minutes before coming to the door. He then proceeded to ask me if I knew where the breaker was, which I instructed him to. He screwed off a panel on the water heater, removed insulation and then set it back and said I needed a new one. No other diagnoses was done, the power was never shut off. I then get a report back with the estimate that even says that my water heater is leaking water and I need to come out of pocket for everything. After my coworker informed me, a quick YouTube search I learned to turn the breaker off, hit a reset button, turn the breaker back on and what do you know, it’s working. No leaks(never have been) and hot water is working again. I feel taken advantage of as I am a young female homeowner and this guy was clearly preying on that. If this is how business is done just to get more money out of clients I do not recommend them.”
– Kristina R.