Pensacola, FL
“1. called Friday was told could come Saturday, Plumber calls Saturday to say he can't be here till Monday as he didn't have the part.
2. Was told he would be here first thing Monday morning around 0900. Have called twice and no plumber yet. First time said he was 20 minutes out that was over 60 minutes ago.
3. Called 2nd time, very pleasant hold voice. Still no plumber. It is now over 2 hours from the time he said he would be here and over 1 hour from when your company said he would be here.
4. Don't think I will call this company again, use local folks.”
“Worst experience ever in my 50 years of hiring a plumber. Had a hot water tank replaced. Terry quoted me $2100. I had another quote for $1600. When I asked why so much, Terry told me they replace all the plumbing so that I won't have any problems in the future. That is what I wanted so I hired them, but they did not replace all the plumbing, only the supply line. They left me with a bad pressure regulator (PR). When they came out to replace the bad PR, they charged me another $476 to replace a $50 part that was supposed to be replaced with the tank installation. When I asked Terry about that, he said that is a separate job and not part of replacing a hot water tank. PRs have the same life expectancy (8-12 years) as a hot water tank and should have been replaced with the hot water tank as a part of "all" plumbing and to do the complete job. The PR was included when I had the previous tank replace 12 years ago another company. BEWARE, THEY ARE OVERPRICED AND DON'T DO WHAT THEY PROMISE. IF YOU USE THEM, GET IN WRITING WHAT THEY ARE GOING TO DO BEFORE THEY START.”
“Jimmie harris was our repair man.
He was very polite and after looking over everything. It Looks like he did a great job. Water is up and running.
He even noticed we had a leak in a shut off valve and repaired it while he was working on the water heater.”
“Casey was a great service technician!! He came recommended to me by a friend who had service work done by him. He explained to me what the problem was with the water heater and what options I had to fix it. Ultimately, we decided to get a new water heater. He was able to install a new one quickly. He was very friendly, polite and knowledgeable. We would definitely recommend him to anyone needing assistance with a water heater or other related plumbing issues. Thank you, Casey!!”
“The technician, Casey Valentine was on time, professional, prepared for the issue., and did a great job. I would recommend this business to everyone.”
“Caleb came out and did an amazing job explaining everything to me about our water heater that wasn't working. He went through several options for the repair and we ended up going with a tankless water heater and couldn't be happier!”