“While taking a shower I heard gurgling noise coming from the toilet and have always been told that this sound is indication of a clogged sewer. To get the jump on over flowing toilets my husband immediately called our warranty Co to set up a service repair. The Technician that was assigned showed showed up two hours late around 7:00 pm just before dark. Within an hour of him working outside to clear blockage our home was FLOODED with raw sewage. I mean FLOODED! and still didn’t clear the blockage. We later found out the Tech made a mistake causing around $9K in damages and we still had a clogged line. To make a long nightmare shorter The warranty Co totally had no regard for the situation we were put in and gas lighted us for weeks. i honestly didn’t think they had any intention of doing the repairs. After the 4th week I finally had enough and started seeking some higher ups to speak with and get answers before taking drastic measures. FINALLY we were sent a Technician by the name of DJ from Hers and His Plumbing on a Sunday. After hearing our story and viewing the video of my home flooded I sewage he reassured me that he was going to do everything he could to get the repairs done. For the 1st time during the month long nightmare of not being able to live in my home, missing days of work waiting for Techs that didn’t show up. Not to mention my carpet and drywall had to be cut out so I now had to have floors and walls replaced. DJ was so very professional and went above and beyond the call of duty to get my repairs done. He did exactly what he stated he would do. He and TJ worked countless hours and did an outstanding job. Not only did they replace my sewer lines they also took pride in covering the huge area of my yard that had to be dug up and neatly made sure the ground was level and then repaired my irrigation lines that were damaged while repairing sewer lines. These guys worked so hard and so professional I can’t say enough about them other then if I EVER have a plumbing problem again I will personally request either one or both of these great guys. I honestly haven’t seen this type of professionalism or work ethics in ANY profession in a few years now. If I could give them 10 stars I would. They were God sent and I can’t thank them enough. I certainly hope that Hers and His Plumbing realize what assets these guys truly are.”