Reviews
“On February 23, 2023, Hers and His was randomly assigned to repair a busted pipe that had suffered from frozen water inside it. This repair was made through a third party home warranty program, whereby the guarantee for the work extends only 30 days from the date of the repair. On February 13, 2024, I notified His and Hers about this issue and was told that the home warranty program’s guarantee policy (30-day guarantee) applied to the 2023 repair.
The actual language from the home warrant contract reads as follows (Paragraph E of Section 9): “Repairs and replacements performed on a Covered Item have a thirty (30) day workmanship guarantee, in addition to any applicable manufacturer’s warranty that may be included with replacement parts or equipment. If a particular repair or under your Service Request fails within thirty (30) days after completion, we will send a Service Contractor to correct the Covered Breakdown and you will not be charged an additional Service Fee. We will determine, in our sole discretion, whether to use the same Service Contractor who performed the original repair or replacement.”
Given this language (“in addition to any applicable manufacturer’s warranty”) it is difficult to understand why Hers and His warranty policy on labor or the manufacturer’s warranty on the device that was installed on the pipe to fix the leak would not only apply to this situation. My assertion is that there cannot be two different standards for when a warranty on a part (and associated labor) is a reasonable position for Hers and His to have for this situation. Additionally, but for the failed device (90 degree pipe elbow), there would not be additional water and repair damage stemming from the failed device installed only one year ago. We were not provided with any info that spoke to this policy, back in 2023, prior to the repairs being made or rendering out-of-pocket payments.
Hers and His’ own website states that some of the lessons learned are: “always take care of the customer,” “be honest,” and “be clear.” I think this company should reflect on these lessons learned and re-assess its position on this situation.”
“Tom Koponosh did a wonderful job installing the hot water timer and loop back within the house. He was timely and professional. Thanks for a job well done.”
“Tom was very professional and quick and very knowledgeable to what he was to repair”
“I had an AC causing a big problem. What a nightmare! Felix Spataro from Hers and His came in and took care of it. He explained it and gave me options! I really appreciated that!
With his experience and attention to helping me the choose best option I felt comfortable moving forward.”
“We had a leak and the guy showed up and asked to call Serclean to come and dry the wall before he could do anything! By the way, he still got paid for doing ABSOLUTELY NOTHING! NO TOOLS, AND DID NOT ASK TO TURN THE WATER ON SO HE COULD SEE WHERE THE LEAKS WERE COMING FROM. Anyways, he called his supervisor and he said, safety first that’s why Serclean must be called before he opens up the ceiling to see where the leaks came from.
We waited for almost 2 weeks for him to tell us he could not do anything to fix the leak!”
“Our problem was a sewer line blockage. Hers and His plumbing sent out Nathan to check things out. He was very professional and polite. He had to go on our roof to run a power snake through the line. We had no ground level clean out at that time. The drain would not clean good enough so Nathan had to locate the sewer pipe at the front of our house. Then he had to dig down to it and cut and install a ground level clean out. This then allowed him to locate the problem. He did a Great job with all the repairs and did a complete clean up. Thank you very much Hers and His Plumbing and Nathan for everything. Great work.”
“”Chris and Michelle were amazing and done an excellent job.”.”
“Nathan was great, he was totally professional, answered all my questions so I understood, kept his fact finding to a minimum with the least damage to find my leak and cleaned up when he was finished. He had my interest first and foremost. If I could give him 10 stars I would… thank you Nathan K. Your a sweetheart”
“Cody Barton of Hers and His Plumbing always goes out of his way to do a great job. He is knowledgeable, respectful and very kind to an “old” lady. I have used Hers And His Plumbing for several years and they have always done an outstanding job!”